Warranty Information

CableGeek aims to deliver 100% satisfaction to all our customers. If you purchase any product from CableGeek, you’ll benefit from our generous return policy and warranty.

30-Day Money Back Guarantee

You are entitled to return any completely unused product in original packaging within 30 days of purchase and get a full refund. If the item is used, a restocking fee may apply. We do not reimburse return shipping costs unless the product is defective.

Product Warranty

Warranty policies and conditions vary depending on the brand. As a rule, you will get at least 12 months of New Zealand warranty when you purchase directly from CableGeek. If your warranty claim is valid, we will provide a free replacement or full refund to you. Any return shipping cost will be reimbursed as an unrestricted store credit voucher or refund to your original payment method (if within 90 days).

Warranty Policy by Brand

Anker
All Anker products purchased on CableGeek are covered by our 18-Month New Zealand warranty. We have an arrangement with our distributor to provide after-sale services so you can contact us directly for help.

AUKEY
All AUKEY products purchased on CableGeek are covered by our 24-Month New Zealand warranty. We have an arrangement with AUKEY to provide after-sale services so you can contact us directly for help.

Others
If not specified, your purchase will be covered by a 12-month New Zealand warranty provided by us.

Make a Warranty Claim

Please email us at support@cablegeek.co.nz to lodge a warranty claim.